Privacy Policy

Last updated: 12/12/2025

This privacy policy explains how Kiko (“we”, “us”) handles your personal information when you contact or visit our restaurants.

1. Who we are

Kiko is a group of independently operated restaurants trading under the “Kiko” name. Some locations are owned and managed by local partners or affiliates.
For any questions about this policy, you can contact your local Kiko restaurant using the details on the Contact page.

2. Information we collect

We only collect the information we genuinely need to provide our services, mainly:

  • Contact details
    • Name (where provided)
    • Email address
    • Telephone number
  • Booking or enquiry information
    • Date and time of your booking or enquiry
    • Number of guests / any special requests you choose to share

We don’t deliberately collect special category data (such as health or allergy information). If you choose to share this with us so we can look after you (for example, allergens), we will only use it for that purpose.

3. How we collect your information

We collect information when you:

  • Fill in a booking or contact form on one of our websites
  • Email or call the restaurant directly
  • Book a table, order collection, or order delivery through a third-party provider

4. How we use your information

We use your information to:

  • Respond to enquiries
  • Confirm, manage and update bookings
  • Arrange order collection or delivery (where applicable)
  • Follow up on an enquiry or booking if we need clarification

We do not sell your data or use it for unrelated marketing.

5. Cookies and tracking

We currently do not use cookies for analytics, advertising or tracking.

Our website may use strictly necessary cookies that are required for basic site functions (for example, security or load balancing). These do not track your browsing for marketing purposes.

6. Third-party providers

For some services we work with trusted third parties, for example:

  • Online ordering and delivery platforms
  • Online booking / reservation systems

When you use these services, your information is also handled by that provider under their own privacy policy. We recommend checking their privacy notices when using their platforms.

We only share information with these providers where it is necessary to:

  • Confirm or manage your booking
  • Process an order collection or delivery

7. Data sharing between Kiko locations

Because Kiko has multiple affiliate locations, your information may be shared between locations only where necessary, for example if:

  • You contact one restaurant about a booking at another
  • Your enquiry clearly relates to a different Kiko location

We do not share your details across locations for marketing.

8. How long we keep your information

We keep your information only for as long as we reasonably need it, for example:

  • To manage or follow up on your booking or enquiry
  • To meet basic legal and accounting requirements

After this, information is deleted or anonymised.

9. Your rights

Depending on your location, you may have rights over your personal data, including to:

  • Request a copy of the information we hold about you
  • Ask us to correct inaccurate information
  • Ask us to delete your information where we no longer need it
  • Object to or restrict certain types of processing

To exercise these rights, please contact your local Kiko restaurant using the details on the Contact page. We may need to verify your identity before responding.

10. Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page and dated at the top.